DietitianChong Pty Ltd Privacy Policy

Introduction

These terms of use govern your use of our products and services, including the use of our website https://www.dietitianchong.com.au. Our privacy policy is also provided. These terms of use form a binding contractual agreement between you and us. You should read them carefully. If you do not agree to these terms of use, please do not use our products and services or our website. You are taken to have agreed to these terms of use if you use our website or you set up an account with us. If you agree to these terms of use and you use our website, you represent and warrant to us that you have the legal capacity to enter into these terms of use. If you have questions or concerns regarding these terms of use, please contact us by telephoning +61 (02) 9152 8764 during business hours or emailing info@dietitianchong.com.au. For the purpose of these terms of use and our privacy policy, references to ‘we’, ‘us’ or ‘our’ refers to DietitianChong and its related companies, and references to ‘you’ refers to a customer or account holder of DietitianChong or a user of our website.

Privacy policy

DietitianChong Pty Ltd ACN 613 884 398 (DietitianChong) respects your right to privacy and this policy sets out how we collect and treat your personal information. The following privacy policy applies to all DietitianChong users, and conforms to Internet privacy standards. Personal information is information we hold which is identifiable as being about you and includes sensitive information such as health information.

Collection of your personal information

We only collect information from you that you voluntarily give us. We may collect the following types of personal information from you: name, address, phone number, email address, IP address of the computer you are using, information about the goods or services you have ordered, information from enquiries you have made, communications between us, financial information (such as credit card and debit card information, expiration date and ccv), your age and medical information. For some of our products and services, we may be required to collect and hold your sensitive information.

If you request for any special dietary requirements, you may also be required to provide your personal information such as gender, height and weight, existing medical conditions and any medically diagnosed allergies or food intolerances, in order for us to customise a menu plan for you.

We collect and store personal information received via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website and through interaction with the DietitianChong team (including agents or contractors to DietitianChong such as delivery drivers).

Correspondence is recorded in order to provide service references and to assist in our team development and training.

Use of your personal information

We use your personal information to provide our products and services to you and so that you can use our website. We also use it to improve our products and services and to notify you of opportunities that we think you might be interested in.

We may store your personal information in locations outside the direct control of DietitianChong, for example, on servers or databases co-located with hosting providers. We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you. We may at our discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

We do not collect your personal information for any third party agent/service providers not directly related to DietitianChong and do not collect or share any information with third parties for any unknown or unrelated uses.

We do not directly disclose your personal information to any overseas recipients. We use Commonwealth Bank of Australia (CommWeb) to process your credit card and debit card information. You can view their privacy policy here: CBA Privacy Policy

We may also disclose your personal information to other companies within the DietitianChong group. We do everything to ensure your personal information is kept secure from unauthorised access or disclosure.

Storage of your personal information

We take every reasonable precaution possible to protect your personal information and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When credit card details are collected, we pass them onto our CommWeb provider in order to be processed as required. We never permanently store complete credit card details.

We are not liable for any unauthorised access to your personal information.

If you have any questions about security on our website, you can email us at info@dietitianchong.com.au.

Access to and correction of your personal information

You may request access to, or have corrections made to your personal information by contacting us at info@dietitianchong.com.au or on +61 (02) 9152 8764. We reserve the right to charge a reasonable administration fee for this access.

If you no longer desire our service or no longer wish to receive some or all of our communications, you may correct, update, delete or deactivate your personal information by contacting us at info@dietitianchong.com.au or on +61 (02) 9152 8764.

Communications

DietitianChong uses personal information for essential communications, such as emails, SMS, accounts information, and customer service details. From time to time, we may also use this information for other purposes, including to send you SMS order reminders and newsletters and to inform you about new products, offers, promotions and information that we think is relevant to you.

When you become our customer, you consent to us using your personal information for direct marketing purposes (for an indefinite period), unless you have contacted us to withdraw your consent.

If you do not wish to receive marketing material from us, you can opt out at any time by requesting to be removed from any mailing lists by unsubscribing or contacting us at info@dietitianchong.com.au or on +61 (02) 9152 8764.

If you request not to receive marketing material, please note that we will still contact you in relation to our ongoing relationship with you. For example, we will still send you any bills, statements and notices that are relevant to the products and services you hold with us.

Legal

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Cookies and IP address

We use cookies on our website to identify you when you come back to our website, to store details about your use of our website and to improve your experience using our website. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. We do not use cookies to identify specific individuals or for the operation of our site.

Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. If you disable cookies, you may also disable many features available through our website.

We do not control advertising cookies sent by third party servers, and a different cookie policy may apply to them. If you have received a cookie from one of our advertisers, we may use the existence of the cookie to measure an advertiser's performance but we do not store any information linking that cookie with your account.

When you click something on our website, you give us the address of your computer (the IP address) so our website can deliver the new page to you. We do log which pages are displayed to which IP addresses so we can tell what pages on our site are used as part of a visit, and so we can troubleshoot problems. There is no personal information collected in our log files. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals while you are merely viewing our website.

If you place an order online using a credit card, we specifically record your IP address with the use of the credit card as part of our fraud prevention measures.

Links

Links on the DietitianChong site to external entities are not covered by this policy. The terms and conditions set out in this privacy policy only cover the domain names of https://dietitianchong.com.au, https://dietitianchong.net & https://dietitianchong.com

Complaints about privacy

If you feel that your privacy has been breached or you have any complaint about our privacy practices, please contact our privacy officer through any of the following means:

Email: info@dietitianchong.com.au Post: Privacy Officer DietitianChong Pty Ltd Level 17, 9 Castlereagh Street Sydney NSW 2000 Australia. Telephone: +61 (02) 9152 8764

Changes to our privacy policy

We can change our privacy policy as our business requires or as the laws change. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by email, or by means of a notice on our homepage.

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