FAQ

1:1 Consultation

In Australia there is a distinction made between dietitians and other occupations in the nutrition and food science field, including that of nutritionist.

The key difference between a dietitian and a nutritionist is that, in addition to or as part of their qualification in human nutrition, a dietitian has undertaken a course of study that included substantial theory and supervised and assessed professional practice in clinical nutrition, medical nutrition therapy and food service management.

Therefore, in Australia, all dietitians are considered to be nutritionists however, nutritionists without a dietetics qualification cannot take on the specialised role of a dietitian.

Appointment can be made over the phone by contacting the reception team at Myhealth Medical Centre or via online booking at docbook.com.au.

Please click here for more details and choose your prefered locations.

Unfortunately we do not offer home visit or skype consultation at the moment.

Please allow at least 45 minutes on your first appointment with us. Subsequent follow-up visit will take around 30 minutes.

If you have been referred by your GP/specialist, please bring along:

  • Your doctor’s referral letter
  • Latest health check report (optional) This will help us to record your medical history as complete as possible and tailor your eating plan based on your health profile.
  • Food diary (optional) either hard copy or via smartphone app e.g. Myfitnesspal or Easy Diet Diary

You will receive an email from us 1-2 days prior to your appointment to complete an online pre-visit form collecting details such as your usual eating pattern, food records and personal health goals via a secure online form. You will also receive an appointment reminder phone call from our receptionist.

If you are interested to perform the body composition analysis test, please read the information here to ensure accuracy and safety precautions. Ancillary service fees apply.

Say Hello to our friendly receptionists upon your arrival! During your first visit to the Myhealth Medical Centre, you will be given a form to fill out with relevant personal details. This will only take a few minutes.

We can help you to improve your health, nutrition status and overall wellbeing by making recommendations to your current eating style and assist you to make better food choices every day.

When it comes to eating well, our approach is:

  • Whole food first, supplements second
  • Enjoy all foods, some less often than others
  • Use portion control to meet energy needs
  • Consistency is key, healthy choices most of the time
  • Appreciate food and listen to hunger
  • Share food with others without distraction
  • Lead by example and influence others – create power with numbers
  • If you can’t control temptation, remove it

We specialised in men and women health. Areas that we can help you with include:

  • Pre-diabetes
  • Diabetes mellitus
  • Gestational diabetes
  • Insulin resistance/ metabolic syndrome
  • Hypertension
  • Hyperlipideamia
  • Weight management
  • Polycystic ovarian syndrome
  • Pregnancy nutrition
  • Kidney impairment
  • Gout
  • Osteoporosis
  • Irritable bowel syndrome (Low FODMAPs Diet)
  • Gut problems e.g. bloating, constipation
  • Vegetarian/ vegan
  • General eating advice

Yes. Bulk billing is only available if you are eligible to receive dietitian’s rebates under the Medicare Chronic Disease Management Plan assessed by your General Practitioner (GP). Strict conditions apply. Please discuss with your GP regarding your eligibility. A referral letter from your GP is required.

Yes. We are registered provider with most major private health funds in Australia, including:

BUPA | HCF | NIB | Medibank Private | AHM by Medibank

Note that services covered are for initial and follow up individual consultation services only. The amount of rebates will depend on your health fund and your level of cover. Please contact your private health fund provider if you have any questions.

Yes. HICAPS facilities are available in most of our clinics. Please bring along your health fund card. Ultimately, we will provide you with a receipt which you can submit to your health fund provider for claims.

Unfortunately, we do not collect cash payment in the clinic. However, we accept all card payment via our EFTPOS terminal.

Ancillary services such as Know Your Body plan and Weekly Meal Plan are subjected to additional fees. We accept all card payment via our EFTPOS terminal. Note however a surcharge of 1.8% + GST is levied on all American Express Card transactions.

In the event that you need to reschedule/cancel your appointment, please call the medical centre or email us at least 24 hours prior to your appointed day and time. This will allow other clients the opportunity to use these times. Appointment cancellation with less than 24 hours notification, incurs a ​$50.00 cancellation fee​. No show fee of $50 applies too.

Meal Delivery

We’re a team of professionals and foodies including Accredited Practising Dietitians and Chefs working together to create your personalised food plan. We combine nutrition and taste to bring you fresh ready-to-eat meals delivered right to your doorstep. Packed with nutritious whole foods, our food solutions are ready to help you kick start your journey to lifelong healthy eating habits.

We’re here to help you keep focused on your health goals. They say nutrition is 80% of the battle to good health so let’s begin with smart eating choices. Say goodbye to old eating habits and experience the difference of feeling fabulous with more whole foods everyday. We’ll teach you how to make healthy eating easy, fun and tasty in portion sizes that will keep your waistlines in check.  

Our meal delivery service is more than just a drop-off service, it’s a complete lifestyle approach based on our 3 pillars to good health – Eat Well, Move More & Feel Good™. We’re passionate about preventative health and our mission is to make healthy lifestyles a reality for healthier happier lives, no matter what life stage.

 

  • Professional Team. We work in collaboration with support services from medical and allied health professional partners to provide a holistic approach to your needs. 1-on-1 nutrition consultations are available with our Dietitian.
  • Nutrition. Our meals are designed by qualified Dietitian and crafted by our Head Chef in a perfect balance of flavour and nutrition.
  • Educate. We integrate a series of lessons with practical tools and nutrition resources to set you up for long-term success. Our practical tools such as fresh meal ideas, meal planning and goal setting strategies will have you empowered and motivated to make small changes and feel better for it.

We take pride in delivering a complete and personalised food plan with behavioural strategies for long-term results, not just a quick fix. It can be for weight loss, muscle gain, keeping fit or just simply nourishing your body to feel great with real whole food. Our goal is to get you achieving fast and effective results. Along the way we will teach, support and equip you with the tools and solutions you need to keep your results and new found lifestyle, for good.

Food and Nutrition

Our meals are designed for general healthy eating. If you require specific dietary guidance including pregnancy/breastfeeding, specific age groups such as children/teenagers or if you’ve an existing medical condition, we strongly suggest that you consult your Doctor or speak to our Dietitian.

We’ll introduce special meal plans as the demand increases, so let us know what you’re after and we’ll strive to deliver to keep you motivated, on track and engaged to achieve!

Note that our meals are packed and portioned according to weight and that quantity/pieces shown in images may vary from what you receive each delivery.

To ensure quality, our kitchen follows a tight ship when it comes to packing each meal with regular audits to ensure you get the right amount and quality ingredients each and every time.

Whenever possible we’ll use locally grown produce to support small businesses and provide you with meals that contain the most nutrients possible. We think trying new things and being adventurous with flavours and textures is important in the total food experience. For some ingredients that are trending, locally sourced may not be an option but we will be transparent from the get go to let you know.

Our meals are cooked fresh, chilled and packed into a sealed container. We use insulated biodegradable bags made from natural wool fibre combined with ice pack and refrigerated transport vehicles to ensure safe food temperature control during the delivery process. Although our transport boxes will keep meals cold for a period of time, it’s advised to get them into a refrigerator as soon as you receive the order.

All our meals are designed to be consumed within 3-4 days of delivery to maintain freshness, quality and food safety.  

Some meals/snacks have a shorter shelf life depending on the ingredients used. Always check the ‘use by date’ before consumption.

We do recommend eating any meals with fish or seafood within the first 2 days of delivery.

Our company mission is to deliver fresh nutritious meals without compromising the quality and taste. We don’t add any additives or preservatives to prolong the shelf life.

We don’t recommended to freeze the meals as it may compromise on the quality and taste.

Generally it takes 2 1/2 -3 minutes of reheating time. Specific heating instructions are included on all food packaging.

Over the course of a week you’ll get a variety of quality protein from fish or seafood, red meat, poultry, legumes, soy, eggs and dairy. We’ll also provide a variety of whole grains ranging from ancient pseudo grains like quinoa and freekeh, to well known rice, barley, corn, rye and wheat varieties plus whatever is trending at the time. And let’s not forget seasonal fruits and vegetables sourced right from our own shores.
We’ll excite you with flavours and textures broadening your food experiences and creating an interest and appreciation for fresh whole food quality ingredients. It’s fun, tasty and affordable. Give it a go and see for yourself!  

Good nutrition is about variety, quality, quantity and timing of the food and drinks we choose every day. We focus on meeting your nutrition needs using fresh, real whole foods from all the essential five food groups. You might not get every food group in each meal but if you sign up to our complete plan, you can be assured that each day you will get a variety and combination of each to help you meet your needs.

We don’t believe that healthy eating should be reduced to single nutrients, that’s why we prefer to look at food groups instead. Sure we look at cutting down some nutrients we know aren’t good for our health but we also recognise the importance of taste in developing healthier eating habits too.

Our Dietitian has loosely set a target range for these nutrients to help our Chef with their recipes development, but in most part, our criteria focuses on providing you more serves of whole foods from the 5 food groups at each meal based on the Australian Dietary Guidelines.

Allergies, Food Intolerances and Special Dietary Needs

Allergens that do enter our kitchen include egg, fish, crustacea, milk, soy, tree nuts, peanuts, sesame, wheat and other gluten containing grains. Those who suffer a medically diagnosed food allergy to any of these allergens must assess their risk independently as we cannot guarantee our products are completely free from any allergens.

We do have meals available that contain no gluten containing ingredients. However, if you’re medically diagnosed as being a coeliac, it’s important you know that while we take all due care to minimise contamination of our gluten-free meals, we do not test our meals for gluten and they may contain traces.

If you have a life threatening allergy, we strongly advise not to consume any commercially prepared ready to eat meals, including those prepared by DietitianChong.

When it comes to food intolerances, we certainly can develop meals for you outside of our regular plans but this will attract a premium price if our current recipes don’t cater to your needs. Please talk to us for more information on a completely personalised menu and costs associated.  

Our vegetarian meals contain no animal flesh, including fish. They may however contain egg or products made from milk like cheese or yoghurt. If you need meals without these products, please talk to our team to tailor a plan specifically for your needs.

Payment

We accept online payment only using Visa and Mastercard credit or debit cards. All payments must be made before your order can be delivered.

DietitianChong is entirely a SSL-protected site. All transactions are processed using secure encryption.

No. There is no minimum order however discounted delivery charges apply on larger orders. Please read ‘how much is delivery’ for more information.

Delivery within Sydney Metro incurs a flat fee of $15 for meal orders above $89 and $25 for meal orders less than $89.

We pay extra attention to food safety. We only deliver your order in temperature controlled vehicles to ensure you receive a quality and safe food products.

Return and Refunds Policy

Please refer to our terms and conditions.

Customer Support

We love to hear from you. You can write to us via email at info@dietitianchong.com.au or give us a call (02) 9152 8764 during business hours to speak to our team.

You can create an account when you first make an order via our website.

You need to log in online and update your account details under ‘My Account’.

You can reset your password by clicking the Lost your Password link on the login window.

Delivery

Currently we deliver within Sydney Metro areas only. Please use the postcode checker on our website.

Please refer to below table for our cut off times and delivery days.

 

 

Delivery days and time

Cut off time for order

Wed home – 12:00 am to 7:00 am

Wed office – 8:00 am to 5 pm

Sunday midnight by 12am

Please leave special instructions at the ordering page, such as where you would like us to leave your order, or whether to press the buzzer when order arrives.

We’ll leave the order in an insulated box with ice packs at the front door in an area specified by you which can hold up to 6 hours.

Your order will be delivered at any time on your scheduled delivery time slot. Unfortunately, we can’t give or adhere to a specific delivery time.

Yes, please select the office delivery option at the ordering page. If you requested office building delivery, please ensure you’re available to receive your order.

Please email us at info@dietitianchong.com.au or give us a call at (02) 9152 8764.

Sorry, we don’t have a pick up option.

Yes. You’ll receive an SMS notification.

We require a minimum notice of 48 hours prior to cut off time and will incur administration cost of AUD $5.00. Please email us at info@dietitianchong.com.au or give us a call at (02) 9152 8764.

Environment

We’re always working to reduce waste and landfill through partnering with like minded suppliers.

  • Our food is delivered using insulator made from 100% sustainable and compostable felted sheep’s wool, sealed within recyclable food grade polyethylene wrap. This wool is considered waste wool therefore has the added benefit of helping to reduce landfill.
  • Our meal containers and delivery boxes are manufactured using a minimum of 75% recycled materials, which are also 100% recyclable and biodegradable.
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